24/7 Customer Service
Operating Hours (Eastern Time)
7 Days a Week Daily Support: Available via Live Chat, Email, and Phone from 7 am to 4 pm.
Evenings & Holidays: We aim to respond within a few hours, but it may take until the next morning.
Message us 24/7
Message us by email or with the contact form.
Live Chat 7am/4pm
We're available 7 days a week from 7 am to 4 pm Eastern Time.
Call customer service at 1-800-546-2205. Please dial extension 3.
For your invoice or to confirm a payment, reach us anytime.
For bulk pricing, please submit your request.
Best Practices (consumer box)
・Parcel Pickup at the Post Office: If this option is available in your area, we may suggest it to prevent prolonged exposure to cold temperatures.
・Customized Packaging: Depending on your specific situation, we might recommend adding a customized and personalized note on the box for special handling instructions.
Best Practices (wholesale box)
These strategies are just a few examples of how we proactively address the challenges of cold weather to ensure our products arrive safely and intact.
Need More Assistance?
Our customer service team is ready to help with any concerns or questions about your delivery.
Free Shipping and Fast Order Preparation
New or returning customers, we're ready to fulfill your order!