We do not accept returns or exchanges unless the wrong products are shipped. All sales are final. Thank you for your understanding.
We offer a seven-day replacement guarantee for products shipped in error or broken bottles. Our facility, business processes and policies align with industry standards, and we encourage our customers to select the right product(s) and provide accurate information to ensure a smooth transaction.
If you receive the wrong product(s), please call 1-800-546-2205 extension 3. Or you are welcome to send us an email at info@artpharma.com. We will provide a code to mark the inside of the box and email you a copy of the return free shipping label and return address.
We will email you once we have received the returned order.
We will refund you within one business day of receiving the returned product(s). Please allow 1 to 7 business days for the funds to reappear in your bank account or credit card statement. Any website (including Amazon) may have delays due to industry-wide credit card payment processing. For more information, please Google: "delays refund credit card" or "amazon delays refund a credit card."
Our refund policy does not cover delays, losses, theft, and seizures.
Before the departure of the parcel, we email a copy of:
-the shipping label
-packing slip and invoice
-picture of the parcel with the label
